FAQ 




1/ I made a RM appointment and am nervous about it. What should I wear on meeting day?
We understand you may feel nervous and excited, just as our styling consultants do before meeting you. Just dress in your usual style and wear clothes you are comfortable in, so our team could know your true colours and provide subjective consultancy.

2/ I am totally inconfident about dressing up, can you give me a hand?
Your inconfidence comes from the lack of self-understanding. Our team compiles of experienced stylists and front-line salespersons who have encountered over thousand women. They would provide professional analysis and styling advices base on your personality, shape, skin colour, job and hobbies.

3/ How long will the meeting be?
Each meeting would be around one hour to one hour and a half. We treasure the time with you. Whether it is to communicate, try outfits and give advices. Please reserve more time to enjoy with us.

4/ I will need to dress decently for a special event tomorrow. Do you accept same-day reservation?
We do accept same-day reservation. However, it takes time to prepare a series of bespoke outfits and related information before your visit. Due to that, please inform us, and confirm RM meeting time and venue 4 hours prior appointment. Our service is available from 12nn to 8pm.

5/ What are the differences between RM and shopping at our retails stores?
During RM, our professional consultancy team will be on site to communicate with you and propose styling advices. The space will be dedicated solely to you, private and tranquil. We wish you could relax and experience your transformation on both appearance and mind.

6/ I had purchased some clothes from HEAVEN PLEASE, but still want to improve my dressing style. Can I join RM?
We welcome all customers who have not experienced RM. It is not only a service, but a channel to improve and adjust both you and HEAVEN PLEASE. Through sharing, we could learn more about your needs, and provide accordingly; also a chance for you to learn how to dress yourself right.

7/ For the non-refundable deposit of hkd1,000 paid, can I hold it for future use if clothes suggested on meeting day are not suitable?
Of course. As we treasure every client who made the appointment, we would prepare suitable clothes, proposals and advices. The non-refundable deposit will all be deducted from your spending. If you cannot spend them on the meeting day, please keep your receipts, and deduct the deposit from your future spending in other HP stores.



1/ 預約了 RM,到訪那天心情緊張,我應該穿什麼前來?
我們很明白你的緊張心情,如同我們的形象顧問在接見你之前也同樣興奮緊張。你只要穿著平日自然舒適的衣服前來即可,因為我們正需要透過認識本來的你來提供客觀的形象指導。

2/ 我對衣著打扮毫無自信,你們能夠幫到我嗎?
沒有自信是源於對自己的不了解。我們專業的團隊都是曾經接觸過上千女性的前線銷售員或形象師,她們對於不同類型的女性都能以專業的態度來分析,針對每一位客人的性格,身形,膚色,職業和興趣,然後提供合適的造型提案

3/ RM 會面時間是多少?
每次會面時間約一小時至一個半小時,由於我們十分重視雙方傾談交流的時間,以及其後透過試穿和提供建議的環節,所以最好預留多一點時間享受這過程。

4/ 明天有一個特別場合需要穿著得體,接受即日預約嗎?
可以即日預約,但請在到訪前4小時通知我們並確定RM 時間和地點,因為我們需要在你到訪前準備一系列提案和資料。我們的服務時間由下午12時至晚上8時。

5/ 參加RM 與平日到店購物有什麼分別?
在參與RM 的過程之中,除了有專業的團隊在場與你溝通和提供正確的穿著建議之外,整個空間都十分講究私隱和寧靜,讓你放鬆心情體驗一場內與外的提升之旅。

6/ 我之前已經在HEAVEN PLEASE購買了一些衣服,但仍然想改善自己的穿衣風格,我能不能參加RM?
我們歡迎所有未曾接觸RM的客人前來參與,RM 不只是一個服務,更是一個彼此進步和調整的提案 - 透過交流,讓品牌更了解你所需,體貼你的需求,同時讓你更了解自己的正確穿衣之道。

7/ 參與RM之前需要繳交的$1000按金,如果當天的衣服不適合,能不能延期再用?
當然可以。由於我們十分重視每一個預約的客人,所以在確定會面時間之前,我們會預備所需的衣服、建議提案,這按金將於其後的購物中全數扣除,如果當天未能全數使用,可以延期至日後在HP分店內購買其他產品時使用,所以記緊保留收據。


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